Sick calls shouldn't scramble the morning.

Text +1 (253) 358-2564 to register.

RTVSE is an SMS-based substitute dispatch system for school bus operators. A driver texts in — at 5 AM or 2 AM — and the system finds a vetted substitute, checks their commute, and confirms coverage before warm-up time. The office stays in control the whole way.

Opt-In Consent: By texting +1 (253) 358-2564, you consent to receive automated dispatch messages from RTVSE. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
Drivers: text your name and DRIVER. Substitutes: text your name, SUBSTITUTE, and your commute time in minutes.

24/7

Coverage, even when the office is closed

Drivers report sick by text any hour. The system starts the dispatch process immediately — no waiting for 5:00 AM.

Verified

Commute-checked candidates

Substitutes report their drive time from home to the yard. The system only offers routes to subs who can actually arrive on time.

In control

Office override, always

Every dispatch pauses for the office to review the candidate list, reorder it, or cancel — by a single text reply.

Audited

Every step recorded

Who was asked, in what order, when, and what they answered — a complete, verifiable record of every dispatch decision.

How a sick call becomes a filled route

The driver texts in"I'm sick, I can't drive this morning." The system identifies the caller, their route, and their schedule — then asks one clarifying question: whole day or just the morning?
Candidates are rankedAvailable substitutes are ordered by the office's preference weights and verified commute feasibility — only subs who can reach the yard in time make the list.
The office gets the alert"Route 123 — Dana called in sick (whole day). Candidate list: 1. John Smith, 2. Alice Brown, 3. Jerry Owens. Rescheduling starts in 5 minutes unless you reply."
Dispatch and confirmSubs are texted the route's warm-up and cool-out times and asked to accept or decline. On a yes, the office gets final confirmation. On a no, the system moves to the next candidate automatically.

Built for public agencies

RTVSE holds only the basic operational data a dispatch office needs — names, routes, work phone numbers. No student data, ever. Messages are processed on the district's own infrastructure during pilot, and every dispatch action is logged in an auditable trail. See our Privacy Policy and Terms for details.

A2P 10DLC — Opt-In Paths & Required Disclosures

Every end-user must opt in before receiving any automated message from RTVSE. Below is the complete enumeration of every opt-in path, the call-to-action displayed to end users, and the required disclosures provided at the point of consent.

Opt-In Path 1 — Contracted Drivers

Call to Action: Drivers text +1 (253) 358-2564 with their name and the word "DRIVER" to register for sick-call notification dispatch.
Disclosures shown at opt-in: By texting this number, you consent to receive automated dispatch messages from RTVSE. Message frequency varies by call-out activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
Consent mechanism: The initial inbound text from the driver IS the opt-in. The system responds with a confirmation message that restates the disclosures. No messages are sent to unregistered numbers.

Opt-In Path 2 — Substitute Drivers

Call to Action: Substitutes text +1 (253) 358-2564 with their name, the word "SUBSTITUTE", and their commute time (in minutes) to register for emergency dispatch.
Disclosures shown at opt-in: By texting this number, you consent to receive automated dispatch messages from RTVSE. Message frequency varies by dispatch activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
Consent mechanism: The initial inbound text from the substitute IS the opt-in. The system responds with a confirmation message that restates the disclosures. No messages are sent to unregistered numbers.

Opt-Out

Reply STOP at any time to any RTVSE message to opt out of all future messages. A final confirmation of opt-out will be sent. Reply HELP for assistance or contact hello@rtvse.com.

Message Frequency

Messages are sent only when a driver reports a sick call and the system dispatches to available substitutes. Frequency varies — from zero messages on normal days to several messages during a busy call-out period. Substitutes receive at most one dispatch request per call-out event and one confirmation message upon assignment. Drivers receive a confirmation when their sick call is registered and a notice when a substitute is confirmed.

This information is provided for A2P 10DLC campaign review (Twilio Campaign SID: CM4687aecf841a54801c85d5cd017c96f8).